POLICIES & LEGAL
Conklin Davis Center for the Visually Impaired Title VI Complaint
Title VI of the Civil Rights Act of 1964, 49 U.S.C. 47123, and the Age Discrimination Act of 1975 (Civil Rights Laws) prohibit discrimination based on race, color, national origin, creed, sex, or age in any program or activity receiving federal financial assistance. Conklin Davis Center for the Visually Impaired also prohibits recipients receiving federal financial assistance from intimidating or retaliating against anyone, because he or she acts to secure rights protected by civil rights laws. If you believe your civil rights have been violated as a result of prohibited discrimination, intimidation, or retaliation you have the right to file a complaint.
When to File
Complaints of discrimination, intimidation or retaliation must be filed within 180 days of the last date of the prohibited act(s). If you are filing late, you may request a waiver of the 180 day filing requirement by completing Question 11.
Where to File
Conklin Davis Center for the Visually Impaired
405 White Street
Daytona Beach, FL 32114
Title VI Procedure
Once the complaint is received, Conklin Davis Center for the Visually Impaired, Inc. will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgment letter informing him/her whether the complaint will be investigated by our office.
Conklin Davis Center for the Visually Impaired, Inc. has 90 days to investigate the complaint. If more information is needed to resolve the case, Conklin Davis Center for the Visually Impaired, Inc. may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, Conklin Davis Center for the Visually Impaired, Inc. can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has seven days to do so from the time he/she receives the closure letter or the LOF.
ADA Reasonable Modification Policy
The Department of Transportation has revised its rules under the Americans with Disabilities Act (ADA) and section 504 of the Rehabilitation Act of 1973. It now specifically provides that transportation agencies are required to make reasonable modifications to policies, practices and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.
The Conklin Davis Center for the Visually Impaired is committed to providing safe, reliable, efficient, and accessible service to its customers. To ensure equality and fairness, the Center for the Visually Impaired will make reasonable modifications to policies and procedures to ensure that individuals with disabilities have equal access to all of its services.
Exceptions would include modifications that:
Cause a direct threat to the health and/or safety of others.
Result in a fundamental alteration of the nature of the service.
Are not necessary in order for the individual with a disability to fully utilize the Center for the Visually Impaired’s services
Anyone who would like to request a modification of policies or procedures to participate in a Conklin Davis Center for the Visually Impaired program or service should contact: